MYGRATE (mygrate.me)CEO and Co-Founder | January 2018 - currently
Project and business development; team coordination; strategic development. My role as a CEO sees me involved in all aspects of the business, from daily and administrative activities, to marketing and business development. Mygrate is an online platform created to facilitate the connection between Migration Agents and people who want to relocate to a different Country. Mygrate SRL is accredited as an Italian Innovative Startups and selected to be part of the acceleration program “LuissEnLabs - LVenture Group” in Milan.
WORKPOWER INC - PERTH, WAQuality Health and Safety Coordinator | 2016 – 2017
Management of all aspects of the Quality Assurance System and the Work Health and Safety System across the entire organisation.Implement, maintain and monitor compliance with QA (ISO9001 and NSDS) and Work Health and Safety system.Develop and deliver Quality and Safety training.Conduct and coordinate internal audits for Quality and Safety. Attend external audits.Coordinate corrective and preventative actions.Investigations of Safety Incidents.Continuous improvement and innovation. Involved in designing and improving processes to achieve a higher level of effectiveness.
EUROPCAR AUSTRALIA - PERTH, WARental Service Officer | 2014 - 2016
Responsible for a constantly high level of customer service.Office management at the Fremantle office. fleet management and coordinating staff.This role exposed me to a great variety of customers and taught me how to deal with different customers type in various situations while providing exceptional customer experience.
SCANTHERMA - PERTH, WAProject Coordinator – Digital Marketing | 2013 - 2014
Developing and maintaining a comprehensive social media strategy, which included:Social Media advertising;Coordination, planning and implementation of digital content;Ensuring consistent alignment of brand values and style;Successfully increased visibility and traffic across all Scantherma (now Takor Group) brands and products.
THE STAR CASINO – SYDNEY, NSWRoom Dining Service, Barista | 2011 - 2013
High-level customer service.Assisting other staff and working as a team.Compliance with Workplace Health & Safety procedures as per protocol.Prioritising a demanding workload and working quickly and efficiently.Gained confidence in English language skills and Australian work environment.
LYNX - PADOVA, ITALYQuality Assurance & Human Resources Coordinator | 2009 - 2011
Implementation and maintenance of Quality Management System.Development and delivery of Quality related training for Managers and CEO.Conduct and coordinate internal and external audits for Quality.Incidents investigation – corrective and preventative actions.Implementation of training programs.Implementation of the HRIS (needs analysis/risk analysis) plan.
DDL RECRUITMENT AGENCYHuman Resources Advisor | 2006 - 2007
Staffing and personnel administration services.Supporting the organisation’s Human Resource policies.Proactive and reactive contact with clients – both ongoing and new.Following internal policies and procedures.
PERSONAL ATTRIBUTES & SKILLS
Great attention to detail.
Multi-skilled, with the ability to adapt and be flexible.Excellent interpersonal and communication skills.Self-driven and hard working.Ability to prioritize tasks and manage time effectively.Reliable and efficient.
EDUCATION & TRAINING
2018: Teaching English as a Second Language (TEFL) Certificate (International TEFL Academy)
2017: Safety and Wellbeing Coordinator – Healthier Workplace, Perth WA
2016: ISO 9001: 2015 transition training – BSI, Perth WA
2015: Diploma in Marketing, Perth WA
2013: Diploma in Human Resource Management, Sydney NSW
2011: Master’s Degree in Psychology, Bologna ITALY
2009: Quality Assurance Auditor, Padova ITALY
2006: Diploma in Public Relations and Communication, Padova ITALY
2005: Bachelor’s Degree in Psychology, Padova ITALY